Unique Personnel boasts over 50 years (established in 1970) of personnel and staffing experience, so it's not surprising that even though our main focus has been providing on South African Staffing Solutions, we now recruit internationally for over 5000 clients

The General Manager is responsible for the management and performance of the Warehouse Operations,
Transport Operations and Customer Service in his region.

The Key Functional Responsibilities:

The Key Functional Responsibilities of the General Manager includes but is not limited to:
Warehouse & Transport Management:
Ensures all quality audits are passed.
Ensures all operations comply with Company policy and procedure.
Improves operational KPI’s year on year.
Ensures DC facilities and equipment are maintained and in good working order.

Customer Service:

Achieve customer contracted service levels.
No restaurant below the minimum service level over a 12 month period.
Ensure that customer complaints are resolved quickly.
Build and maintain sound relationships with market.

Continuous Improvement:

Actively seeks improvement opportunities in process, quality, service levels and costs.

Reporting:

Presents and explains performance per DC.

Costs:

Achieve budgeted cost per case per DC.

Budgeting:

• Delivers budgets per DC that meet specified mandate.
• Master delivery schedule.
• Ensures DC master schedules are optimal, accommodate growth and meets the customer’sneeds.

Risk:

• DC contingency plans are always up-to-date.
• Operational risks are timeously addressed and mitigated.

People:

• DC Managers performance is reviewed at least 4 times a year.
• Succession plan for DC managers are always up to date.
• Continuous training and development according to training requirements are met and up to date.
• Continuously coaches and mentors staff.
• Ensures people survey scores improve year on year.

Work Experience Required

• Warehouse Management
• Inventory Management
• Transport Management
• Supply Chain Management
• Customer Service Management
• Shift Management
• Health & Safety Management
• Facility & Asset Management
• Contingency Planning & Management
• Best Practice / Continuous Improvement Management
• Management of multi temperature stock items
• Management of complex, multi-site, multi-disciplinary, multi-culture organizations.
• Integrated strategy formulation and execution within large organizations of 200 plus employees.
• People Management including but not limited to:
• Probation Management
• Performance Management
• Time and Attendance Management
• Disciplinary Enquiries, including investigations, initiating and chairing
• CCMA / Bargaining Council Exposure
• Sound knowledge of Payroll Processes
• Unionized Workforce Management
• Culture development.
• Organizational planning.
• Change Management
• Personal Skills and Competencies Required:
• Enjoys a challenging, high paced, high pressured and exciting environment.
• Will embrace our high performance culture that works hard and plays hard. Is willing to grow within
• our business beyond the next 12 to 24 months
• Is able to create a leadership culture where all managers provide their teams with purpose,
• autonomy, opportunity for skill mastery, and lead them with the care and growth philosophy.
• Build a top leadership team that inspires the entire organization with a sense of Purpose/Mission,
• lives by inspiring values and always acts with fairness.
• Build teams of dedicated, industrious, values-based and fun people who provide their peers with
• inspiration, support and a real friendship that goes beyond the office.
• Exceptional verbal and written communication skills (English).
• Ability to take responsibility.
• Ability to take accountability.
• Great attention to detail.
• Exceptional time management skills.
• Planning and organizational skills.
• Ability to work in a dynamic team.
• Results and deadline driven.
• Problem solving capabilities.
• Disciplined approach.