The role is responsible for leading and conducting investigations of fraud and ATM difference on various cash dispense and acceptance devices serviced and maintained by G4S. Additionally, the person is responsible for preparing reports, communicating findings to management, and recommending corrective action related to internal control failures.

Detection and prevention of fraud

• Carry out the tasks and functions to prevent, detect, and investigate issues of fraud, theft and losses on cash devices.
• Identify, and clearly define forensic issues and root causes, recommend improved internal controls and business processes, and ensure that corrective action plans are developed
• Promote a zero tolerance control environment where fraud or noncompliance is unacceptable and difficult to conceal.

Conduct investigations through liaison with internal and external parties

• Engage internal/external resources in an effort to address allegations of fraud raised within the ATM environment within the company.
• Conduct informational and admission seeking type interview.
• Conduct internal investigations to identify exact trends and possible cause for cash losses, including theft, fraud, collusion and records falsification.
• Prepare clear, comprehensive and cohesive investigative reports and memoranda in a timely manner.
• Prepare work papers to adequately document investigations performed with supporting evidence for all forensic findings.
• During the investigative process, provide effective recommendations and solutions to identified issues; ensure business agreement, and follow-through.
• Interface with various levels of the organization.
• Provide concise and meaningful updates to management as well as investigator team.
• Provide coaching of less experienced team members aimed at facilitating the completion of investigations and developing team members' forensic investigation skills.

Analyses of information and trend identification and compilation of reports

• Create, analyse and evaluate information to identify trends in all differences identified on cash devices within the ATM operational environment.
• Gather, review, and analyze data in support of an investigation
• Identify, analyse and interpret trends or patterns in complex data sets by reviewing computer reports, printouts and hard copy documentation.
• The Auditor may also review forensic reports for content and apply proper editing to ensure a professional work product.
• Assist in special projects as assigned

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Qualification

• Grade 12
• 3 year tertiary qualification or higher in Accounting, Finance, Law or similar prefered
• CPA/ CFE/ CFA /CIA certifications desired

Experience

• Previous specialized  ATM, banking or cash processing industry experience recommended
• Minimum of 3 to 5 years’ corporate or internal investigations experience
• Proven experience in Customer Relationship Management
• Ability to present forensic findings in an objective and unbiased manner.

Skills and Attributes

• Proficient in Excel, Word, PowerPoint
• Solid experience with data mining software
• Strong communication skills (written and verbal)
• Able to work in a multi-cultural environment.
• Have strong, proficient analytical skills.
• Possess excellent organizational and prioritization skills and the ability to handle multiple tasks under stressful conditions