This role entails handling all inbound and outbound calls, registration of new instructions on the system, appointing internal/external assessors, re-scheduling unmet assessors appointments and arranging assessments.

RESPONSIBILITIES

•        Immediately register all new instructions on the system which are received on the new claims notification inbox

•        Accept all new instructions in accordance with the geographical region assigned to you

•        Ensure accurate, efficient and error free information is uploaded onto the system in an effort to a smooth instructions process flow

•        Take full responsibility to receive all relevant documentation to ensure a smooth process flow, immediately escalate area’s that you identify as a potential risk

•        Provide timeous feedback to the clients on the progress of their request

•        Commit to resolving client complaints and queries swiftly in an effort to keep high customer satisfaction levels

QUALIFICATIONS

•        Minimum Grade 12 or NQF Level 4 equivalent

EXPERIENCE

•        Have a good understanding of insurance principles

•        Have experience in the short term Insurance industry

•        Minimum of 1 year  experience within the insurance space