Flights Consultant
Location | CPT - CBD, South Africa |
Date Posted | February 4, 2020 |
Category |
Aviation
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Desired Experience & Qualification
Being at the forefront of Africa’s leading travel consultancy, we are not only obsessed with our people, but also about making a positive impact on people, the landscapes of Africa and our wildlife.
We therefore need the services of a Flights Consultant will share our passion for travel and all things African!
This role covers a vast range of responsibilities, including but not limited to:
- Attending to all client travel requirements, which will include providing expert advice on travel products, as well as catering to client preferences;
- Communicating all information pertaining to client bookings (luggage allowances and travel insurance etc.);
- Confirming reservations on behalf of clients and checking that external supplier confirmations and invoices are correct;
- Making sure that payments are received before issuing documents and issuing air tickets within required ticket time limits;
- Providing clients with comprehensive e-itineraries;
- Keeping clients well-informed of any situations that may affect their travels;
- Cancelling unwanted travel services before departure and following through on refund applications from start to finish;
- Obtaining ad-hoc feedback from clients in order to increase service levels;
- Assisting sales consultants in closing sales.
Requirements
- 2-4 years of experience in corporate & leisure travel;
- A relevant travel & tourism diploma or degree;
- Excellent proficiency in MS Word, Excel and Outlook;
- Advanced knowledge of the Amadeus GDS (Selling Platform Connect is a plus);
- The ability to work through clients’ technical issues.