Flexi Temp – Client Contact Centre Agent
| Location | Midrand, South Africa |
| Date Posted | March 29, 2021 |
| Category |
Other
|
| Job Type |
Temporary
|
| Currency | ZAR |
Description
Client Contact Centre agents are required for a period no longer than seven months. The agents will be assigned on client Project on a rotational basis, as per the client’s project monthly staffing requirements.
Subject to successful completion of training and examination, the agents will be placed at one of the Gijima sites and will be responsible for;
- Taking calls
- Providing callers with information regarding registration, voting and candidate nomination processes and activities
- Interact and engage with people via; Email, Facebook, Twitter and Webchat
- To facilitate improved service as well as to provide the client with demographic information on callers
Recruitment Process
The candidates will undergo the following process;
First phase
- Online/ Digital basic English assessment
- Telephonic interview
Second phase
- Training and examination
Final phase (Successful candidates)
- Offer of employment
- HR Induction
Duties & Responsibilities
- Taking calls
- Providing callers with information regarding registration, voting and candidate nomination processes and activities
- Interact and engage with people via; Email, Facebook, Twitter and Webchat
- To facilitate improved service as well as to provide the client with demographic information on callers
Desired Experience & Qualification
- Grade 12 or equivalent certificate (Essential)
- 1 - 2 years’ experience (advantageous)
- Multilingual (advantageous)
- Must be in possession of a valid South African Identity book and be registered to vote (Essential)