Flexi Temp – Call Centre Supervisor
| Location | Midrand, South Africa |
| Date Posted | March 29, 2021 |
| Category |
Supervisor
|
| Job Type |
Temporary
|
| Currency | ZAR |
Description
Supervisors are required for a period no longer than seven months. The Supervisors will be assigned on client Project on a rotational basis, as per the client’s project monthly staffing requirements.
Subject to successful completion of training and examination, the supervisors will be placed at one of the Gijima sites and will be responsible for;
- Implementation and management of new/improved systems for efficiency and effectiveness, including estimating and planning the work and resources involved
- Monitoring and reporting on progress against plan
- Responsible for application and maintenance of assigned equipment
(IT equipment)
- Reduction and/or managing of operational expenses
- Work with clients and users, as well as other process and functional roles to determine and address process requirements within technology and budget constraints
- Compile and distribute various daily, weekly, monthly and ad hoc reports
- Effective resource scheduling and coordination
Recruitment Process
The candidates will undergo the following process;
First phase
- Online/ Digital basic English assessment
- Telephonic interview
Second phase
- Training and examination
Final phase (Successful candidates)
- Offer of employment
- HR Induction
Duties & Responsibilities
- Implementation and management of new/improved systems for efficiency and effectiveness, including estimating and planning the work and resources involved
- Monitoring and reporting on progress against plan
- Responsible for application and maintenance of assigned equipment
(IT equipment)
- Reduction and/or managing of operational expenses
- Work with clients and users, as well as other process and functional roles to determine and address process requirements within technology and budget constraints
- Compile and distribute various daily, weekly, monthly and ad hoc reports
- Effective resource scheduling and coordination
Package & Remuneration
- Grade 12 or equivalent certificate (Essential)
- Supervisory experience (Advantageous)
- 1 - 2 years’ experience (advantageous)
- Multilingual (advantageous)
- Must be in possession of a valid South African Identity book
and be registered to vote (Essential)