Bestmed is a non-profit, mutual medical scheme registered with the Council for Medical Schemes. We have been providing healthcare to the lives of South Africans for over 56 years.

Bestmed strives to be an employer of choice by:

• creating a Personally Ours culture where we can all contribute in our unique way to make Bestmed the best employer for our Talent.

• creating an environment that optimises individuals to contribute their best version of themselves.

• promoting a highly engaged workforce in a performance enabling environment where employees are valued and rewarded for their commitment and dedication.

Bestmed offers an exceptional benefit programme and competitive packages, including 23 days annual leave and a workday of only 8 hours, including a 30min break. Permanent employees have the options of life cover, disability benefits, funeral cover, pension fund, medical aid and more. Access to development opportunities are plentiful. Office benefits include free parking, free Wi-Fi, landline phone allowance, an on-site gym, subsidised meals and an on-site canteen, free refreshments and an Athletics Club, pilates and wellness programme. Many team interactions, recognition programmes and incentives make your support structure one with lots of fun, laughter and something to strive towards. We celebrate your successes, endurances and life events with you. We constantly strive to innovate for you and by you.

If you are willing to lead the way, go the extra mile, do the right thing, be upbeat and play for the team…you may be the perfect candidate to join a journey that is Personally Yours with Bestmed!

We are committed to ensuring that all employees have opportunities for professional development, as well as fair compensation and employee benefits. We are also committed to ensuring a congenial and collegial work environment, where innovation is welcomed and encouraged. As such, we reinforce a culture of zero tolerance towards any forms of inappropriate behaviour, abuse (including abuse of power, privilege or trust), harassment, or exploitation of any kind to safeguard our members, employees and partners. This is our top priority and we take our responsibilities extremely seriously. All employees are required to share in this commitment through our Code of Conduct.

Bestmed is an equal opportunity, disability-confident employer and we are committed to achieving the highest standards of diversity, fairness and equality. We conduct the most appropriate pre-employment assessments and verification checks to ensure that high standards are maintained. Should you have a disability and require any additional support, please contact us at talent@bestmed.co.za.

Bestmed reserves the right to schedule and cancel assessments and interviews. Bestmed also reserves the right not to make a placement.

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• The Team Leader will be expected to take responsibility for the management of the 6 staff members, while the Team Leader will report directly to the Disease Management Manager.
• All relevant staff management functions - KPA, meetings, development
• Attend team leader meetings and applicable meetings when scheduled
• Have regular meetings with the staff in the department
• With the support of the DM Manager, the Team Leader will be involved in staff performance evaluations and guidance as well as disciplinary issues.
• To ensure colleague satisfaction, supply support and assistance to the disease management department
• Operational support where and when required in liaison with the DM manager
• The Team Leader will ensure all training is up to date, identify training needs and liaise with the relevant departments to obtain the required training.

• To ensure colleague satisfaction with regards to disease management correspondence and interaction

• Ensure good quality of service delivery
• The Team Leader will be responsible for quality assurance within the department on all communication and processes on BIT and Chroniline as well as take corrective action when required.

• Ensure dept stays within SLA and each member delivers daily output
• Do daily and weekly reporting on QA, SLA, staff performance and output
• The Team Leader will be responsible for Level 3 escalations as per MHC policy, while the Manager will still be responsible for Level 1 and 2 escalations.
• The Team Leader will review applicable clinical cases, ad hoc related requests eg review of guides when required up to a certain level of responsibility.

• Ad hoc support applicable to the function, when required

Qualification - Essential

• Grade 12

• Clinical degree

Qualification - Preferred

• Bcur degree

Experience - Essential

• Minimum 8-10 years disease management and managed healthcare experience

• Minimum 2 years team leader experience

• Minimum 2 years staff QA experience

Experience - Preferred

• Minimum 1 year Oncology experience required