Our leading client, based in Pretoria, is seeking an experienced Data Voice Engineer to join their dynamic and progressive team.

Awesome career opportunity.

Qualification requirements:

• Bachelor Degree in Computer Science or equivalent.
• Up to date Cisco Certifications.
• Cisco Certified Internetwork Expert Routing and Switching (CCIE Routing and Switching).
• Cisco Certified Internetwork Expert Voice (CCIE Voice).

Experience Required:

• At least 6 years’ experience as a Senior Voice Engineer.

Competencies required:

• Strong SIP Protocol Experience.
• Thorough understanding of SIP, RTP, codecs, call routing, voice billing.
• Excellent understanding of QoS and differentiated services.
• Good understanding of MPLS, VRF and general networking.
• Basic Linux experience.
• Data voice expertise.
• Must be well spoken, have a good command of the English language and must be able to deal with customers in a professional manner.
• Expert understanding of the following Cisco Unified Communication Products: Call Manager (up to and including 10.5), Unity Connection, WebEx T29 or higher, Jabber 9 or higher, CCA, Prime, Cisco Emergency Responder.
• Skills required of expert-level engineer to plan, design, implement, operate, and troubleshoot Enterprise Unified Communications networks.
• Cisco Video infrastructure and QoS.
• Experience in supporting Messaging and Collaboration Tools.
• Voice Service technologies; Voice gateways, PBX, VMX, Call Center-IVR, Wireless.
• SIP circuit experience.
• Session Border Controller.
• Network routing and switching.
• In-depth technical knowledge and demonstrated expertise in the major functions and features of software and hardware infrastructure for LYNC Enterprise Voice (EV) System.
• Should possess excellent analytical and problem-solving skills.
• Acute attention to detail.
• Customer Service Focused.
• Strong Troubleshooting/problem solving ability.

Responsibilities include:

• Configuration, Management and Monitoring Datavoice (software).
• Maintain all aspects of the company’s national voice and recording network including the core and voice platforms (store, retrieval, proactive management).
• Undertake voice fault investigations and implement resolutions in local and wide area environments.
• Manage, monitor secure recording of multiple streams and channels.
• Ensure proper configuration and deployment voice equipment while adhering to the company's standards and practices.
• Liaise with Project Management team, Network and Security engineers and Service Desk Agents on a regular basis.
• Responsible for SIP Design.
• Responsible for SIP and QOS.
• Responsible for Unified contact centres as a specialist
• Responsible for Cisco Cube.
• Apply and TMS knowledge.
• Maintain Contact Centre and CUCMs Clusters and its member nodes of CUCMs, Unity,
• Prime Collaboration and CVP/UCCX/UCCE, and other unified messaging applications integration, solutions, and services
• Maintaining highly available voice network environment by identifying gaps, researching solutions and bugs, installing upgrades, ensuring best practice compliance, Health Monitoring and Network optimisations.
• Upgrades, Management, and Maintenance.
• To plan, operate and troubleshoot complex, converged network infrastructures on a wide variety of Cisco equipment.
• Ensures that appropriate software and specialist monitoring tools are used to maintain awareness and control of hardware and software.
• Monitor exceptional incidents and conduct or initiate investigations on system performance.
• Propose and implement consequent improvements working towards industry top benchmark targets.
• Coach and mentor technicians, administrators, and specialists, setting standards of performance and objectives (both collective and individual) in line with service objectives; provide direction and support to all team members ensuring that the highest professional standards are observed.

If you are not contacted within two weeks of applying, please consider your application unsuccessful.