Description
Duties & Responsibilities
- wireframes, roadmaps, workflows, personas and scenarios — of websites that have an enhanced customer experience and higher results on metrics such as conversion rates and customer engagement.
- Analyze the audience, customer behavior and what things affect their decision-making, and then build around these key metrics.
- Understanding a customer journey in all the channels where customers appear is vital for the creation of winning customer experiences.
- Customer experience is totally subjective, so interactions and touchpoints must be personalized.
- Offline customers no longer exist, so get ready for ongoing cross-channel interactions and conversations with the brand.
- Knowing that at any touchpoint there’s always a chance that users may drive away and choose a competitor should foster ongoing user experience optimization.
- Customer experience has a direct impact on how much money users are ready to spend on the mobile app or website.
- Inviting customers to participate in conversations with a brand and collaborate with it as partners helps to provide better customer experiences and improved brand offers.
- Customer experience design enhancements must be based both on financial data (how customer spends money) and observational data (what customer actually does interact with the brand)
Desired Experience & Qualification
- National Diploma or Degree in Information Technology Qualification
- UX/UI
- 5-8yrs Experience in ,
- Design Background, Methodologies, Artifacts, Design Research, Service Design, Able to influnce, Create Journey Maps, Ability to produce 10 000 Foot View.
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