Customer Service consultant – KZN/CPT
Location | Cape Town and KZN, South Africa |
Date Posted | July 9, 2022 |
Category |
Customer Service
|
Job Type |
Full-time
|
Currency | ZAR |
Description
CallForce Direct is a specialised recruitment agency and BPO, focusing on human development and empowerment of South Africans within the Call Centre environment.
Our client, a reputable provider in the health and insurance industry are seeking experienced and dedicated customer service consultants in the KZN, Western Cape for a contracted term.
Successful applicants will receive full product and systems training over a 4-to-6-week period.
The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Working hours : selected shifts between 7am - 6pm
This is an office based position
Competencies and Skills required
- Delivering results and meeting customer expectations
- Presenting and communicating information
- Excellent verbal and written communication skills
- Analyzing, Writing, and reporting
- Deciding and initiating action
- Working with people
- Following instructions and procedures
- Time management
Education and experience required
** At least 12 months working experience in a customer services environment
- Matric with Mathematics or Accounting subjects (Compulsory)
- Having a achieved a minimum of 50% in English in Matric (Compulsory)
- Basic MS Office Skills / Computer literate
- The Business Writing Skill (Advantageous)
- Clear Credit & Criminal Record.
- Must be South African Citizen
- Available immediately
Salary :R8500
Should you receive no feedback within 14 working days, consider your application unsuccessful