Customer Service consultant – KZN/CPT

at CallForce Direct - Sandton
Location Cape Town and KZN, South Africa
Date Posted July 9, 2022
Category Customer Service
Job Type Full-time
Currency ZAR

Description

CallForce Direct is a specialised recruitment agency and BPO, focusing on human development and empowerment of South Africans within the Call Centre environment.

Our client, a reputable provider in the health and insurance industry are seeking experienced and dedicated customer service consultants in the KZN, Western Cape for a contracted term.

Successful applicants will receive full product and systems training over a 4-to-6-week period.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
  • Servicing our members in a customer centric way to ensure that we live by our service principles
  • Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
  • Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
  • Achieving and exceeding key performance metrics relating to service delivery

Working hours : selected shifts between 7am - 6pm

This is an office based position

Competencies and Skills required  

  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Excellent verbal and written communication skills
  • Analyzing, Writing, and reporting
  • Deciding and initiating action
  • Working with people
  • Following instructions and procedures
  • Time management

 

Education and experience required   

** At least 12 months working experience in a customer services environment

  • Matric with Mathematics or Accounting subjects (Compulsory)
  • Having a achieved a minimum of 50% in English in Matric (Compulsory)
  • Basic MS Office Skills / Computer literate
  • The Business Writing Skill (Advantageous)
  • Clear Credit & Criminal Record.
  • Must be South African Citizen
  • Available immediately

 

Salary :R8500

Should you receive no feedback within 14 working days, consider your application unsuccessful

Drop files here browse files ... Dropbox ...
WARNING: Do not to pay any money to get a job. Please report fraudulent jobs to info@joblane.co.za