Customer Care Specialist
| Location | Cape Town, South Africa |
| Date Posted | February 15, 2021 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
To make exercise irresistible To provide effective customer service to all internal and external customers via the inbound customer services call centre.
Duties & Responsibilities
- The person in this role must have excellent, in-depth knowledge of company products and programs.
The person in this role must also be able to communicate effectively with team members within the customer service department and our
Whats in it for you?
- Market-related basic salary
- Commission
- Benefits
- Incentives
- Training
- Growth
Desired Experience & Qualification
We'd like you to have…
- Customer/Client Focus.
- Problem Solving/Analysis.
- Time Management.
- Communication Proficiency.
- Teamwork Orientation.
We'd love you to have:
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer changes according to established department policies and procedures.
- Works closely with the collections department to resolve disputed outstanding fees.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with other internal teams to meet and exceed customer's service expectations.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
We can't live without…
- Proven customer support experience or experience as a client service representative (minimum 1 year)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Matric