Consultant: Service Delivery
| Location | Cape Town, South Africa |
| Date Posted | June 2, 2020 |
| Category |
Consultancy
Delivery |
| Job Type |
Contract
|
| Currency | ZAR |
Description
An information and technology services provider based in the Western Cape has a 3 year fixed term contract role for a Service Delivery Consultant with 5 - 6 years’ experience to join their team.
Description
Key Responsibility:
- Ensure the delivery of for Service Management Centre services to customers through development, establishment and maintenance of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project Charters with the key objective of ensuring that consistent and efficient support and services are provided to customers through communication, negotiation ,measurement and management of service levels including development and implementation of continual service improvement initiatives.
Qualifications and Experience:
- A National Diploma or Degree in IT or related fields and ITIL Foundations Certification.
- 5 - 6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.
- Understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards
- Understanding continual improvement through service/process monitoring and evaluation
- Understanding and practice of Project Management
- Understanding of the ICT Industry and the value of convergence
Technical Competencies:
- Knowledge Management; Programme and Project Management
- Good understanding of Financial management
- Good understanding of Information Management
- Customers’ business and how IT contributes to the delivery of that product or service
- Statistical and analytical principles and processes; Contract Management
- Excellent understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards