Are you looking for a job in a dynamic & international company?! 

Are you a Computer genius? A real ‘’getting things done’’ person? 

Then read on! 

Gaming Laboratories International (GLI) is a world leader in testing gaming devices and online systems standards in the gaming, wagering and lottery industries. We have established an incomparable team of highly trained, hand-picked experts to deliver world-class services to the global gaming industry.

• Responds to all issues in the IT Ticket tracking system in a timely fashion
• Corrects end user issues and reports issues that cannot be corrected in a timely fashion

• Assists IT personnel in other GLI locations resolving end user issues
• Performs installations and resolves end user support issues within the LAN/WAN environments
• Maintains records, logs and reports of end-user assistance and troubleshooting requests
• Provides hands on training, training materials and documentation for IT applications and/or equipment to employees when necessary
• Takes ownership of specific application(s) and system(s) areas, as assigned

• Maintains diagrams and other documents regarding the application(s) or system(s) functionality
• Works with department leaders to gain an understanding of the business need for changes, modifications or new systems to be implemented
• Evaluates interrelationships between systems, identifying how changes may affect other systems
• Maintains confidentiality with regard to the information being processed, stored or accessed
• Provides weekly reports to the IT Supervisor regarding workload, open projects and issues

• Schedules bi-annual auditing of all GLI issued laptops
• Provides maintenance and operation of end user applications including, but not limited to, the email system, backup systems, phone system modifications and new user account and PC set-ups
• Responsible for upholding network security measures set by GLI policies
• Maintains knowledge of remote access products
• Performs other duties as assigned

• Degree/Diploma in related field; A+ ; MCSC
• Technical support experience, having a sound knowledge of networks, computers, tablets, troubleshooting, repair and configuration, including MS Office and MS Windows.
• Fluent in the English language, verbal and written

• Structured way of working
• Pro-active attitude
• Flexible, Stress resistance and able to work with deadlines
• Being a team player with good communication skills