Client Service Representative Telecommunications/ICT – Gauteng 12 month contract
| Location | Gauteng, South Africa |
| Date Posted | July 4, 2022 |
| Category |
IT / Information Technology
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
We're are urgently seeking Client Service Representative Telecommunications/ICT - Gauteng 6 -12 months contract to ensure end-to-end professional, accurate and excellent mobile service assurance, through the management of all post implementation service requests related to mobile voice and data services, in order to comply with or exceed client SLAs.
Duties & Responsibilities
- Business clients are provided with professional, accurate and premium on-site service delivery for all mobile voice and data services.
- This service delivery relates all tickets for end-to-end delivery (order-to-activate) and assurance (query-to-resolve).
- Resolution of all mobile requests for service
- Proactive tracking and management of Requests for service
- Defined updates to clients as per standard operating procedures
- Quality assessment of service fulfilment tasks to ensure its right first time
- Technical support for handset setup at client on-boarding
- Incident handling relating to coverage complaints
- Defined updates to clients as per standard operating procedures
- Complaint and query handling within defined SLA/OLA TATs
Desired Experience & Qualification
- Diploma
- Essential All experience must be in the mobile sector (voice and data)
- 2 – 3 years’ experience within a service fulfilment
- 2 – 3 years’ experience in a client facing role
- Experience in client facing service technical support
- ITIL foundation certification, advantageous
Package & Remuneration
- Salary : R118 per hour
- Contract: 12 Months
Applying Instructions
- If interested, apply directly through LinkedIn or email your CV to jobs@quest.co.za
- If emailing us directly, please insert "Client Service Representative" in the email subject line, for consideration