Assume the leadership responsibility as the Group Chief Executive Officer by managing the existing business, ensuring effective strategic direction and the continued financial soundness of the Group. You will currently be a senior, trusted management figure who needs to display good judgement and absolute integrity to inspire trust and confidence. You would need to develop new revenue opportunities and new markets, and to strategise creatively and work collaboratively with the Shareholders and Founders to leverage the solid reputation currently enjoyed into new BPO opportunities.

QUALIFICATIONS

• Flexible – experience and leadership abilities are more important

PROFESSIONAL EXPERIENCE

• Min 5 years’ experience in either managing a business in its entirety or running a large division within a company which is independent from the support of a head office structure.
• Strong preference for candidates from mid-size companies as opposed to large corporate environments
• Min 3 years’ experience working at Director level within a private company and be familiar with reporting to and working with the Founders of the business
• Must be comfortable working in an environment where consensus building with the shareholders, who are still actively involved in the business, is a natural part of the management process
• Must understand how to formulate and execute business plans and strategies
• Deep understanding of sales and how to enable and manage a large team of sales consultants is a serious advantage. Must be able to motivate large numbers of staff in order to maximise results
• Good understanding of service experience and the processes required (necessary at Group level)
• Desire to work with and develop young people in a high-performance environment is important
• Strong focus on implementation of entrepreneurial initiatives
• Experience implementing modern technology (with a pragmatic understanding of how technology can leverage a business)
• Highly numerate, analytical and commercially driven

PERSONAL CHARACTERISTICS

• A high level of integrity and a sound work ethic. Ambitious and keen to work hard with high energy levels
• Must be able to lead from the front but also know when to be led. Humility is important
• An understanding of cultural diversity and specifically the ability to connect with the younger generation is a key requirement for the role
• Must be able to communicate, motivate and inspire staff at all levels and be comfortable on the “shop floor” as well as in the board room
• Attention to detail with the aptitude and interest to quickly understand the details and be prepared to ‘roll up sleeves’ when necessary. Must be a team player
• Ability to think conceptually while effectively executing strategy. Must be numerate and analytical
• Must be “hungry” to assume the opportunity and excited to “step up” into the role
• Must possess the requisite EQ when dealing with the Founders and Shareholders, have the sensitivity to keep them informed and must be able to manage both “upwards and downwards” in an organisation