Centre Manager

at Ntice Sourcing Solutions
Location Umhlanga Rocks, South Africa
Date Posted October 15, 2020
Category Management
Job Type Full-time
Currency ZAR

Description

Duties & Responsibilities

 

An amazing opportunity as a Centre Manager has become available in this world class company. This amazing company is recognised internationally for their global business processoutsourcing solutions. As a Call Centre Manager, you will be responsible to oversee the daily business operations Centre as well as to achieve assigned monthly allocations and specified targets while ensuring the operations of the centre meet company and client performance quality standards.

With expanding international reach, they service clients in all parts of the world. The CM plays a pivotal role in ensuring and excellent experience. This role will ensure business processes and service delivery is consistent, efficient and profitable.

The Centre Manager will possess a wealth of management experience with a definite ability to motivate teamwork.

Role reporting :This role reports to the General Manager

  • Monitor daily, weekly,and monthly business revenue targets.
  • Co-ordinate schedules and allocations.
  • Manage the internal recruitment processors and maintain the centre headcount.
  • Ensure centre administration processors are smooth, efficient,and consistent with company policies and senior management directives.
  • Prepare weekly and monthly reports.
  • Staff Management which includes but not limited to overseeing the Performance Improvement Processes; Staff wellness initiatives and working together with Human Resources in disciplinary cases.
  • Attend Management meetings and implement executive strategies.
  • Ensure daily business costs are kept to a minimal.
  • Oversee the upkeep of the building/business site.
  • Attend to daily Ad Hoc responsibilities.
  • Create a safe working environment.
  • Risk Management: Be alert and aware to potential risk areas and take the necessary mitigation steps.
  • Quality Management: Ensure the business meets the quality standards required by both the company and or client/s.

Essential Qualifications:

  • Postgraduate Qualification: Relevant Business Discipline
  • A keen attention to detail with an analytical outlook
  • Ability to adjust to changing situations effectively and with ease
  • Ability to deliver under pressure and in a deadline driven environment
  • Clear and definite Leadership Skills with the ability to motivate and inspire teamwork. (Essential)
  • Excellent Project Management Skills with the ability to multitask and deliver proven, measurable results.

Preferred Qualifications:

  • Same as above
  • Experience we look for
  • Function related experience: 4-5 years
  • Leading teams: 4-5 years
  • Project experience: 4-5 years
  • Knowledge or experience in Contact Centre

 

Desired Experience & Qualification

Call Centre Manager, Centre Manager, Team leader, Operations Manager
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