We are looking for an experienced CAMP MANAGER to join this well-known hospitality group with  luxury lodges located in Kruger National Park. The Camp Manager supports the Lodge Manager and enables the lodge to provide efficient guest service and to create a warm and welcoming atmosphere for all our guests.

A high level of focus on Guest Experience and staff management of the Guest Relations team. A focus also will be on the Administration and Inventory Control of the Lodge.

Key Focus Areas:

GUEST EXPERIENCE

• Ensure that all guests are greeted, checked in and allocated rooms promptly and courteously.
• Ensure that all arrival and check in procedures are strictly adhered to.
• Be readily available at all times to deal with problems and complaints.
• Ensure effective and speedy check out facilities.
• Ensure that luggage is delivered to and collect from the guest rooms quickly.
• Ensure that the Front Desk complete their administrative work accurately, according to Standard Operating Procedures, and in good time
• Ensure maximum security in all areas under your control including Guest vehicle keys.
• Ensure that staff does not loiter at the front desk- reception area.
• Ensure that all lodge maintenance requirements are carried out timeously and to the correct standard.
• Ensure that all housekeeping standards, public areas, rooms and back of house areas, are maintained at the stipulated Company level.
• Fill-in as the Lodge Manager when required.
• Provide feedback to guests and agents timeously.
• Assist in co-ordinating group functions.
• Liaise with Guests and maintain effective communication with them, including personalised correspondence.
• Ensure that complaints, comments or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
• Ensure that lodge Guest Experience levels are met and maintained consistently.
• Ensure that the daily Guest Experience is designed and implemented consistently.
• Circulate regularly throughout all the Front of House areas, maintaining a high profile with guests and staff

INVENTORY CONTROL

• Manage and maintain the company’s inventory including stock profiles and stock locations.
• Manage and control perpetual inventory stock counting/inventory accuracy checks.
• Minimise overstocks and removal of obsolete/redundant stock to maximize availability of working capital.
• Ensure that stock control systems are updated, well organised and controlled to sufficiently record sales, usage, issues and transfers.
• Ensure all incoming stock is receipted and managed appropriately according to company procedure.
• Ensure stocks are ready and available for sales, usage and transfer daily.
• Ensure that any stock that is late or on back order, for whatever reason is chased and followed up until received.
• High value stock items must be checked on a daily basis.
• Provide routine management information on inventory performance.
• Monitor and evaluate consumables usage & costs.
• Maintain procedures for all main inventory control processes and functions.
• Be responsible for managing and running planned stock takes (mid-month and month-end), and perform cyclic stock checks. In conjunction with HODs, ensure stock takes are accurate and completed within required time limits.
• Ensure issues are correct and fully completed and that all stock has been allocated to the relevant lodge/sales area correctly.
• Ensure integrity and accuracy of the stock management system.
• Produce daily reports to ensure key critical areas of the stock system are controlled and any discrepancies addressed and resolved.
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved. Anomalies in stock levels/values are to be reported to the Lodge Manager/General Manager.
• Submit all property stock takes in conjunction with the HOD to the Admin Manager within the required time limits.
• Ensure that HODs are allocating stock items on invoices, to the correct inventory accounts.
• Ensure that stock items being purchased are at the best value for the company, by running regular comparisons between suppliers.
•  To follow up on feedback from guests regarding activities

FINANCIAL AND ADMINISTRATIVE CONTROL

• Ensure that all Lodge administration is adhered to and delivered on timeously.
• Compile Lodge month end reports when necessary in collaboration with the Lodge Manager

STAFF TRAINING

• Ensure that standards are met and exceeded
• Deliver training to staff
• Work with HR to ensure the development and well-being of staff.

Requirements, Qualifications and Skills:

• Excellent Interpersonal Skills
• At least 2 years management experience in similar role
• 5* Luxury lodge experience
• NQF Level 4+ (Matric),
• Hospitality related certification
• Food & Beverage knowledge
• Administration and financial controlling competence
• Able to multi-task
• Able to work accurately under pressure
• Computer literate at advanced level : MS Office, Excel
• Excellent verbal and written communication skills
• Able to work effectively as part of a team and independently
• Drivers License

Salary: Market Related, Live-In

To apply for Camp Manager | Kruger National Park | 5 star Lodge, please send your CV in Word document, with recent photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

We are looking for an experienced CAMP MANAGER to join this well-known hospitality group with  luxury lodges located in Kruger National Park. The Camp Manager supports the Lodge Manager and enables the lodge to provide efficient guest service and to create a warm and welcoming atmosphere for all our guests.

A high level of focus on Guest Experience and staff management of the Guest Relations team. A focus also will be on the Administration and Inventory Control of the Lodge.

Key Focus Areas:

GUEST EXPERIENCE

• Ensure that all guests are greeted, checked in and allocated rooms promptly and courteously.
• Ensure that all arrival and check in procedures are strictly adhered to.
• Be readily available at all times to deal with problems and complaints.
• Ensure effective and speedy check out facilities.
• Ensure that luggage is delivered to and collect from the guest rooms quickly.
• Ensure that the Front Desk complete their administrative work accurately, according to Standard Operating Procedures, and in good time
• Ensure maximum security in all areas under your control including Guest vehicle keys.
• Ensure that staff does not loiter at the front desk- reception area.
• Ensure that all lodge maintenance requirements are carried out timeously and to the correct standard.
• Ensure that all housekeeping standards, public areas, rooms and back of house areas, are maintained at the stipulated Company level.
• Fill-in as the Lodge Manager when required.
• Provide feedback to guests and agents timeously.
• Assist in co-ordinating group functions.
• Liaise with Guests and maintain effective communication with them, including personalised correspondence.
• Ensure that complaints, comments or problems are actioned without delay and that effective follow-up action takes place to avoid a recurrence.
• Ensure that lodge Guest Experience levels are met and maintained consistently.
• Ensure that the daily Guest Experience is designed and implemented consistently.
• Circulate regularly throughout all the Front of House areas, maintaining a high profile with guests and staff

INVENTORY CONTROL

• Manage and maintain the company’s inventory including stock profiles and stock locations.
• Manage and control perpetual inventory stock counting/inventory accuracy checks.
• Minimise overstocks and removal of obsolete/redundant stock to maximize availability of working capital.
• Ensure that stock control systems are updated, well organised and controlled to sufficiently record sales, usage, issues and transfers.
• Ensure all incoming stock is receipted and managed appropriately according to company procedure.
• Ensure stocks are ready and available for sales, usage and transfer daily.
• Ensure that any stock that is late or on back order, for whatever reason is chased and followed up until received.
• High value stock items must be checked on a daily basis.
• Provide routine management information on inventory performance.
• Monitor and evaluate consumables usage & costs.
• Maintain procedures for all main inventory control processes and functions.
• Be responsible for managing and running planned stock takes (mid-month and month-end), and perform cyclic stock checks. In conjunction with HODs, ensure stock takes are accurate and completed within required time limits.
• Ensure issues are correct and fully completed and that all stock has been allocated to the relevant lodge/sales area correctly.
• Ensure integrity and accuracy of the stock management system.
• Produce daily reports to ensure key critical areas of the stock system are controlled and any discrepancies addressed and resolved.
• Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved. Anomalies in stock levels/values are to be reported to the Lodge Manager/General Manager.
• Submit all property stock takes in conjunction with the HOD to the Admin Manager within the required time limits.
• Ensure that HODs are allocating stock items on invoices, to the correct inventory accounts.
• Ensure that stock items being purchased are at the best value for the company, by running regular comparisons between suppliers.
•  To follow up on feedback from guests regarding activities

FINANCIAL AND ADMINISTRATIVE CONTROL

• Ensure that all Lodge administration is adhered to and delivered on timeously.
• Compile Lodge month end reports when necessary in collaboration with the Lodge Manager

STAFF TRAINING

• Ensure that standards are met and exceeded
• Deliver training to staff
• Work with HR to ensure the development and well-being of staff.

Requirements, Qualifications and Skills:

• Excellent Interpersonal Skills
• At least 2 years management experience in similar role
• 5* Luxury lodge experience
• NQF Level 4+ (Matric),
• Hospitality related certification
• Food & Beverage knowledge
• Administration and financial controlling competence
• Able to multi-task
• Able to work accurately under pressure
• Computer literate at advanced level : MS Office, Excel
• Excellent verbal and written communication skills
• Able to work effectively as part of a team and independently
• Drivers License

Salary: Market Related, Live-In

To apply for Camp Manager | Kruger National Park | 5 star Lodge, please send your CV in Word document, with recent photo and contactable references.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED