CALL CENTRE CONSULTANT (Customer Service)
| Location | Durban, South Africa |
| Date Posted | June 29, 2022 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
To deliver world class service to all Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
Duties & Responsibilities
• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery
Desired Experience & Qualification
Education:
• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
• Basic MS Office Skills
Experience
• At least 12 months working experience in a customer services environment
Advantageous
• The Business Writing Skill
Behavioural Competencies
• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures
Skills
• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management