Call Centre Agent – Betting Industry – Verulam
| Location | Verulam, South Africa |
| Date Posted | March 31, 2021 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Duties & Responsibilities
Our client in the Betting industry is seeking a Call Centre Agent (Inbound) based in Verulam. Candidates must reside in Verulam or surround areas.
This is a 6 month Fixed Term Contract
The primary objective in this role is to ensure that telephone bets and calls are consistently dealt with in the most friendly and efficient manner.
Minimum Requirements:
• Matric
• Certificate in relevant field is advantageous.
• Knowledge of Turfsport software essential
• Previous experience in a similar environment/position
• Sales experience essential
• Must be able to work shifts including nights.
Salary: Candidates will be paid an hourly rate
Benefits – pension 5% employee/5% employer
Working hours between 6am - 12 am. 8 1/2 hour shifts.
Candidate will be required to work weekends and public holidays.
Key Performance Areas and Responsibilities
• Processing of daily race by race dividends
• Capturing of and updating disseminated betting on the Turfsport system.
• Laying of telephone bets
• The daily updating of the race card on the MWOS web site as well as links and other information
• Offer technical support when required.
• Editing fields for branches and MWOS website
• Responsible for all related administration and paperwork including cash handover documents.
• Responsible for the cash and cash balancing of takings
• Betting Division: Will be rostered to work in this division 3 (three) days cycle and 2 (two) weekends a month.
• The balance of the work roster will be allocated as follows: o Telephone Division: Will be rostered to work 2 (two) days per cycle.
• Dividends: Will be rostered to work 1 (one) day per cycle o Balance: Will work as per the Manager's discretion
• Safety and security of all company assets including taking cash under his/her control.
• Ensuring that all of MWOS policies and procedures are adhered to and reporting all noncompliance.
• Providing an efficient quality Customer Service.
• Providing support to branches and Internet Clients pertaining to Deposits and Withdrawals.
• Providing and efficient quality Telephonic etiquette.
If you have not been contacted within 14 days of your application please consider your application unsuccessful.