We are currently recruiting for a Call Center Representative with a  passion for sports betting that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Frequently attend educational seminars to improve knowledge and performance level.

• Previous experience in a customer support role.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Must be willing to work shifts. The Call Centre is a 24 hour operation and agents work on a rotational shift basis.
• Must have own reliable transport.
• Ability to multi-task, set priorities and manage time effectively.
• High school degree must have a minimum of a standard grade C aggregate in mathematics.

Salary : R6500.00 per month