Call Centre Admin Clerk – Betting Industry – Verulam
| Location | Verulam, South Africa |
| Date Posted | April 1, 2021 |
| Category |
Customer Service
|
| Job Type |
Full-time
|
| Currency | ZAR |
Description
Duties & Responsibilities
Our client within the Online Betting Industry is seeking a Call Centre Admin Clerk based in Verulam. Candidate must reside in Verulam and surrounding areas.
(6 Month Fixed Term Contract)
The Payment Admin Clerk is responsible for all client/customer payments and contra entries. The incumbent will be accurate and meticulous in their work and ensure that the client/customers’ accounts are correctly adjusted.
Minimum Requirements:
• Matric
• Certificate/Diploma in a relevant field is advantageous.
• Knowledge of Turfsport software advantageous
• Microsoft Office working experience essential.
• 1 – 3 years’ experience in an Admin experience preferably in a call centre environment
Salary: Candidate will be paid an hourly rate.
Benefits – pension 5% employee/5% employer.
Working hours between 6am - 12 am. 8 1/2 hour shifts.
Candidate will be required to work weekends and public holidays.
Key Performance Areas And Responsibilities
• Checking banks and updating client’s deposits
• Checking Manual Transaction
• Processing withdrawals: Monday – Friday
• Assisting with New Account Applications and updating FICA documentation
• Fixtures
• Assisting branches & clients with Withdrawal & Deposit queries via telephone & email
• Responding within agreed time limits
• Working continuously on a task until completion
• Rapidly establishing a good working relationship with colleagues, customers and other service providers
• Supporting the roll-out of new processes
• Continually adding ideas to improve processes.
If you have not been contacted withing 14 days of your application please consider it unsuccesful.