A position has become available for a Branch Manager to join our dynamic team, based in Nelspruit.

Position Overview:

The incumbent will manage the Nelspruit Branch in line with the Company’s strategic objectives and will execute decision making within the scope of the allocated branch and will be responsible for the entire branch financial growth targets revenue, profit and loss. The position reports to the Sales Executive .

Sales & Marketing

• Plan, forecast and report on revenue, costs and business performance, according to company requirements.
• Sales oriented and goal driven with a proven track record of running a profitable business.
• Plan and implement marketing, sales and promotional activities.
• Manage selling and customer service activities and staff competence in the branch, so as to optimize and sustain sales performance, profitability and customer satisfaction.
• Manage costs and overheads and all factors affecting the profitable performance of the branch.
• Nurture existing customer relationships.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the region.
• Adopt key account management to ensure that high performing accounts in the region are given the necessary priority to ensure a sustainable relationship.
• Support staff in designing and implementing new sales and marketing strategies and processes.
• Work closely with the marketing team to leverage existing and new relationships to the mutual benefit of all stakeholders.
• Should possess a sound knowledge and understanding of the company’s products.
• Must have a good working knowledge of procurement processes.

Customer Services

• Provide assistance and advice to customers utilising the organisation’s products, services and resources.
• Communicate courteously with customers by means of telephone, e-mail and in person.
• Investigate and solve customer problems.
• Keep accurate record of discussions and correspondence with customers.

Human Resource Management

• Manage, motivate, recruit, train and develop staff according to company policies and employment laws and ensure relevant HR procedures are followed.
• Must have good understanding of all labour legislation.
• Must show strong ability to work with superiors, piers and staff.

Administrative Duties

• Should have firm grasp of administration and internal controls.
• Strongly computer literate.
• Generate and prepare monthly reports concerning the activities of the branch.
• Prepare budgets and forecast.

Logistics

• Ensure supplies of services and parts to customers in the region meet agreed parameters.
• Supplier and product feedback.
• Attend to correspondence addressed to this position timely, effectively and efficiently.

Management

• Provide leadership and guidance to direct reports.
• Perform employee reviews.
• Monitor branch costs and expenditures and reconcile as required.
• Manage programs to ensure timely delivery of objectives.
• Define branch goals and objectives along with methods and measurements to achieve such goals.

• Give attention to detail.
• Be systematic in your approach and possess the ability to think outside the “box”.
• Grasp issues thrust upon you and be able to come up with solutions which meet the expectations of the executive team.
• Understand the concept of sound asset management.
• Manage a profitable business.
• Problems solve and have analytical skills.

Knowledge, Skills & Abilities:

• Business acumen, human resource management, financial management, business management, communication, strategic management and implementation, strategic customer relationship management, leadership and business risk management.
• Should have sound experience in and an extensive knowledge of the business and industry.
• Firm grasp of administration and internal controls.
• Must have a good understanding of asset management, financial knowledge.
• Must have a “hands on” operating style.
• Willingness to spend time and effort on aligning the branch’s objectives to customer’s needs, which may require traveling and possible overnight stay over from time to time.
• Strongly Computer literate.
• Good knowledge of the automotive aftermarket parts industry with particular emphasis on the region.
• Must have a good understanding of all the legislation, example the Labour Relations Act, the Basic Condition of Employment act, the Employment Equity Act, etc.
• Align the branch with the group strategies.
• Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
• Ability to effectively and cooperatively work with management above and below.