Boutique Hotel Manager
Location | Bedfordview, South Africa |
Date Posted | August 3, 2020 |
Category |
Hotel / Restaurant
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Our client in Bedfordview is seeking a professional and customer-focused Hotel Manager to oversee their hotel operations. In this position, you will direct the day-to-day operations and activities. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance.
To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.
This is a stay in position.
Duties & Responsibilities
Responsibilities:
- Oversee personnel including receptionist, kitchen staff, and office employees.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Collect payments and maintain records of budgets, funds, and expenses.
- Welcome and register guests once they arrive.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
- Create and apply a marketing strategy to promote the hotel’s services and amenities.
- Coordinate with external parties including suppliers, travel agencies, and conference planners.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
Desired Experience & Qualification
Requirements:
- Matric
- Bachelor’s degree in Hospitality, Business Administration or relevant field. (preferred)
- A minimum of 3 years’ experience in hotel management or similar role.
- Strong understanding of hotel management best practices.
- Outstanding interpersonal communication and customer service skills.
- Exceptional leadership abilities with great attention to detail.