Tracker requires the services of Agent: Installation Support at Head Office based in Johannesburg. This position requires a candidate who will ensure Customer Service Standards are maintained, solve customer or internal queries and work in a highly pressurized environment. We require diligent and hard-working individual, who can be a part of a highly motivated team.

Key roles and responsibilities:

• Provide telephonic service to both existing and prospective clients.
• Liaise with internal / external clients, branches as well as consultants
• Post Installation testing & support of all Tracker units
• Ensure that all deadlines & targets are met
• Involvement in all Tracker unit related investigations
• Handle internal and external complaints
• Management of Key Account clients
• Any other related tasks or duties assigned by the Supervisor / Line Manager

Qualifications, experience and qualities required:

• Matric with at least 2 years call centre experience
• Experience in a technically orientated environment
• Experience in a fleet environment would be advantageous
• Must have knowledge of Tracker products
• Excellent computer skills: MS Office, MS Outlook
• Excellent Communication (verbal and written) skills.
• Attention to detail is important
• Trouble shooting skills
• Ability to take ownership of tasks and queries
• Demonstrated ability to work in a highly pressurised environment

If you have not heard from us within two weeks, please note that your application has been unsuccessful