Tracker requires the services of an Agent: Customer Service Business Consumer in the Customer Service department based at Tracker Head Office in Johannesburg. This is a permanent position.

Responsibilities:

• Ensure that telephonic / electronic requests and walk-in clients received within the Client Service Department are handled efficiently and in line with service level agreements and standards.
• Meet targets as per Key Performance Agreement.
• Deal with customer queries and complaints in a competent, efficient and professional manner.
• Follow up on client’s/Sales Consultants outstanding queries and provide constant feedback to management and relevant stakeholders.
• Demonstrate excellent knowledge of product and service offerings, system knowledge, client history, retention criteria and loss ratios in order to provide an improved customer experience and retain the client.
• Manage multiple admin cancellations for Business and Consumer Outbound.
• Action all lengthy Business Settlement letters via IEVOVLE.
• Manage time and workloads to ensure that deadlines and targets are met.
• Identify concerns or trends, investigate and propose possible solutions for problems.
• Accurate record keeping of statistics as per stipulated guidelines.
• Adherence to schedules as determined.
• Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient client service.

Skills/Knowledge:

• Matric coupled with 2 years working experience in a Contact Centre.
• A passion for customer service and a professional attitude at all times.
• Excellent product and systems knowledge.
• Advanced MS Office proficiency.
• Excellent interpersonal skills
• Work accurately with high level of attention to detail.
• Ability to work under pressure and to meet strict deadlines.
• The incumbent should have excellent interpersonal skills.
• The ability to work in an environment where multi-skilling is required.
• Minimum 1 year experience in handling Technical queries, Retaining of clients and financial background.

Benefits: Medical Aid, Provident Fund

Should you not hear from us within 4 weeks, please consider your application unsuccessful.