Field Service Engineer
Location | Rustenburg, South Africa |
Date Posted | July 28, 2022 |
Category |
Engineering
|
Job Type |
Full-time
|
Currency | ZAR |
Description
Desired Experience & Qualification
Experience
- 5-7 years’ experience in IT software and hardware support. End User support with a troubleshooting skills and networks exposure. Understanding of Service Level Agreements
Technical/Legal Certification
- IT Diploma/certificate
- CompTIA A+
- CompTIA N+
- CompTIA Server+ (advantageous)
- Relevant OEM certifications (HP, Dell, Lenovo,)
- ITIL v3 Foundation Certification (advantageous)
- Cisco Essential
- MCSE (advantageous)
OTHER REQUIREMENTS
- Valid Driver’s license (2 years plus)
- Clear criminal record
Package & Remuneration
Customer Perspective
- End user support - Resolve logged incidents as per client contract
- Deliver customer service - Communicate, dress and display positive attitude
- Quality incident resolution - Ensure incident is resolved on first contact within SLA
- Compliance to pending rules - Ensure compliance to pending rules is followed
- Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards
- Preventative maintenance - Identifies possible risks and reports to Team Lead
- Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
- Setup desktop computers and peripherals and test network connections, install software for various applications and programs
- Test computers to ensure proper functioning of computer systems.
- Adhere to policies as per corporate manuals and directives.
- Pre-installation audits - Ensure pre-installation audits conducted and maximum optimization of printers achieved
Internal Perspective
- Compliance - Ensure compliance to relevant client checklist/SOP
- Utilization of Resolve IT - Ensure closure of tasks/incidents on Resolve IT
- Comply to Company processes/policies
- Manage operational expenses and accurate recording of related items (travel, cellphone, overtime, standby, leave, logbooks, IPad,
- Manage tools of trade (Gijima assets) e.g. Cellphone, IPAD, vehicle, stock
- Required to do Standby on a regular basis