• Support the account manager's portfolio
• Summarize information from the data base
• Ensuring client deposits are successful
• Compile sales reports, manage targets and commissions
• Follow up on enquires and/or complaints sent to the team from internal stakeholders and/ or clients
• Monitoring team regarding their leads and deposits
• Assist with updating deposits
• Interdepartmental liaison between Retention department and other departments within the company
• Manage/compile and implement training for new agents
• Manage attendance, fines and incentives
• Manage skype groups and ensure response turnaround time
• System updates – passwords, system errors, client information
• Managing staff attendance
• Complete special projects, and miscellaneous duties as prescribed by Management

SKILLS, ABILITIES & COMPETENCIES

• Proficient on Microsoft Word and Excel and strong computer literacy
• Detail orientated
• Client orientated attitude
• Assertive, strong and confident
• Ability to work under pressure
• Must be able to multi-task
• Must be flexible and willing to adapt

• Matric / Grade 12
• English first language
• Extensive Microsoft Excel experience
• Previous experience in analysis of data and data management
• Working in a highly pressurized environment